Experience
PGTEK
As a Technical Team Lead, I drive team growth, alignment, and continuous skill development to deliver exceptional technical execution and customer service. I oversee certification tracking and compliance with tailored training plans, hosting weekly progress meetings to ensure every team member builds the technical depth required to excel. In addition to interviewing prospective talent to strengthen our capabilities, I designed and maintain our Virtualization Team SharePoint site to centralize vital resources, streamline collaboration, and keep the team fully aligned.
PGTEK
I focus on supporting and deploying resilient, high-availability infrastructure across mission-critical enterprise and defense environments. Currently, I am helping design and deploy a VMware Cloud Foundation (VCF) environment integrated with robust Disaster Recovery strategies to ensure data integrity and continuous operational availability for the Federal Reserve. My background includes supporting VCF deployments and datacenter modernizations for the U.S. Navy, as well as assisting with End User Computing (EUC) upgrades for the U.S. Army and NATO. Whether conducting health checks and environment rebuilds for the U.S. Air Force or helping resolve complex installation issues for the U.S. Space Force through technical analysis and knowledge transfer, I strive to help streamline operations, maintain security compliance, and enhance overall system performance.
Noblis MSD | Formerly McKean Defense Group
I architected and implemented virtual desktop infrastructure (VDI) systems, reducing physical PC dependency and simplifying administration, while increasing VDI capacity by 15% through VMware datacenter configuration and security enhancements compliant with ISVMs and DISA STIGs. Additionally, I led major upgrades, migrating 68 servers to Windows Server 2019 and virtual environments, modernizing Exchange and Citrix systems, and streamlined operations with comprehensive lifecycle management and clear technical documentation.
Engility Corporation
I automated user migrations across sites with custom scripts and supported Sea Trials and Navy Move Aboard by maintaining laptops during pre-IT system ship deployments. Additionally, I created user SOPs for troubleshooting, reducing Helpdesk call volume by 20%.
MGCCC | IT Specialist
I collaborated with the System Admin to deploy GPOs that streamlined processes, reducing service calls and enhancing user experience, while providing Tier II support for unresolved Helpdesk issues. Additionally, I assisted the Network Administrator with site surveys, switch repairs, cabling, and UPS deployments across campus, maintaining clear communication with technical and non-technical colleagues.
Bells & Pomegranates Ministries International | Information Systems Specialist
Successfully led a full-scale technology refresh for the entire office, upgrading all PCs, monitors, and printers with minimal downtime. Provided comprehensive user training to ensure efficient use of infrastructure and significantly reduce support requests across devices, including PCs, tablets, phones, and printers. Continue to offer IT expertise to the nonprofit on a volunteer basis, maintaining the COTS Security Suite and supporting system uptime as time permits.
Skills
Certifications
- Certified Expert - VMware Cloud Foundation - Implementation (9)
Proven Professional - VMware Cloud Foundation - Implementation (9)
- VCP - VMware Cloud Foundation Admin (9)
- VCP - VMware Cloud Foundation Architect (5.2)
- VMware Cloud Provider Specialist
- VMware vSphere with Tanzu Specialist
- VCP - Cloud Management and Automation
- VMWare Cloud Foundation Deployment Specialist (5.2)
- VCAP - Desktop Management Design 2024
- VCP - Desktop Management 2024
- Double VCP - Data Center Virtualization & Desktop Mobility
- VCP - Data Center Virtualization 2022
Education
Walden University
B.S. in Computer Info Systems/Information Systems Security. Graduated Summa Cum Laude (GPA: 4.0). Invited to Alpha Sigma Lambda Honor Society and Golden Key International Honor Society
Mississippi Gulf Coast Community College
Computer Networking Technology. GPA 3.81. Invited to Phi Theta Kappa International Honor Society